Hi Tony

Hi Tony

Thanks for this email.  I forwarded this through to our editor as Ellie is writing a front page story on the ticket situation in Wales.

Wanders World haven’t advertised with NZ News UK – apparently TNT have a half advertisement, so might be best to check with them.

Regards

Janine Brinsdon

Managing Director

NZ News UK

-----Original Message-----
From: Tony
Sent: 07 November 2005 22:19
To: jason@nznewsuk.co.uk
Subject: Your responsibility too

I would be very disappointed in NEW ZEALAND NEWS UK if they allowed Wanders World to ever advertise with you again. I can appreciate that screw-up’s do happen, but there is no excuse for the blatant lies we where told and they way Wanders World treated us. Totally and absolutely unacceptable and I think that NEW ZEALAND NEWS UK should protect future travellers because:

a) They told us they had the tickets several times and it wasn’t up until the game was starting that we where told we weren’t getting a ticket, leaving us no time to find scalper or another way of getting a ticket.

b) No officials came forward to tell the crowd anything, it was left up to the security and the band to take all the flack

c) When someone finally went on stage, they didn’t use a microphone that was beside them so hardly anyone heard anything over the noise of the crowd

d) There is no excuse for them not to have the tickets days, if not weeks in advance.

Backpacker Co was also drawing a very fine line with the way they handled the bar. Due to the screw up they had a captive crowd buying beer and food off them throughout the game via selling tokens. Every time I brought tokens I asked and was specifically told that I would get a refund for any I didn’t spend. Come the end of the evening I was told that was not the case and there where no refunds. After talking to a very unpleasant person from Backpackers who treated me like absolute dirt I got a refund and when I asked “what about everyone else?” I was told to get out of her way. I stress that I was very pleasant to her the whole time and eventually after more hassles they reversed their decision and gave refunds for the tokens. Unacceptable that they should try to take advantage of people who have already been treated like rubbish.

Tony.

London.